Customer Service

Our mission is to provide you with the absolute best and brightest, most chic and fashionable, best quality and high design available. We are constantly on the lookout for new and unique items. Our inventory is constantly changing, so please come back often to see what is new.

We are pleased to take your phone order or answer questions on our toll-free line. Don't hesitate to pick up the phone and call us! If you're calling from outside North America, please call +1.770.565.3433, or fax +1.770.565.2655. We accept MasterCard and Visa.

For suppliers or wholesale companies, if you wish to have your new item showcased at Avenue Arabella, please call or email with complete details and product information. We love to help out new entrepreneurs with their fabulous products and designs by putting them in the spotlight at Avenue Arabella!

If you are not completely satisfied with your purchase, return the merchandise and Avenue Arabella will exchange it or issue store credit, less shipping charges. All returns must be received in unused condition within 14 calendar days of receipt. Please obtain a Return Merchandise Authorization Number(RMA#), located at this page. We will not accept packages returned without an RMA#. We do not accept COD returns or exchanges. Express shipping is non-refundable and return shipping is at the customer's expense.

For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail. This service is offered by FedEx, USPS, and other carriers. Send the package with a copy of your receipt. If you have any questions, please call Customer Service at 800.565.3430, 10AM to 6PM ET, Monday through Friday. Please allow two to four weeks from the day you return your package for your merchandise credit to be issued. Non-returnable items are:

  • Pet Carriers
  • Pet Apparel
  • All food items including Gift bags and baskets with food products
  • Custom, Personalized or Special Orders
  • Shapewear (all Spanx and like brands)
  • Lingerie
  • Pajamas and sleepshirts
  • Swimwear
  • Hats and caps

Thank you for shopping at Avenue Arabella - we love serving you!